Revisiting bug triage and resolution practices

Authors: Olga Baysal Reid Holmes Michael W. Godfrey

Venue: 2012 First International Workshop on User Evaluation for Software Engineering Researchers (USER), pp. 29-30, 2012

Year: 2012

Abstract: Bug triaging is an error-prone, tedious and time-consuming task. However, little qualitative research has been done on the actual use of bug tracking systems, bug triage, and resolution processes. We are planning to conduct a qualitative study to understand the dynamics of bug triage and fixing process, as well as bug reassignments and reopens. We will study interviews conducted with Mozilla Core and Firefox developers to get insights into the primary obstacles developers face during the bug fixing process. Is the triage process flawed? Does bug review slow things down? Does approval takes too long? We will also categorize the main reasons for bug reassignments and reopens. We will then combine results with a quantitative study of Firefox bug reports, focusing on factors related to bug report edits and number of people involved in handling the bug.

BibTeX:

@inproceedings{olgabaysal2012rbtarp,
    author = "Olga Baysal and Reid Holmes and Michael W. Godfrey",
    title = "Revisiting bug triage and resolution practices",
    year = "2012",
    pages = "29-30",
    booktitle = "Proceedings of 2012 First International Workshop on User Evaluation for Software Engineering Researchers (USER)"
}

Plain Text:

Olga Baysal, Reid Holmes, and Michael W. Godfrey, "Revisiting bug triage and resolution practices," 2012 First International Workshop on User Evaluation for Software Engineering Researchers (USER), pp. 29-30